Benjamin Franklin Plumbing - Dallas

Benjamin Franklin Plumbing's WW Score is severely dragged down by an overwhelming volume of pricing complaints spanning over a decade of reviews. Pricing is the single most-mentioned dimension across all 70 reviews, with the vast majority of reviewers describing charges they considered to be two to five times higher than competitors — including documented cases of $650/hour effective labor rates... Read more

Benjamin Franklin Plumbing's WW Score is severely dragged down by an overwhelming volume of pricing complaints spanning over a decade of reviews. Pricing is the single most-mentioned dimension across all 70 reviews, with the vast majority of reviewers describing charges they considered to be two to five times higher than competitors — including documented cases of $650/hour effective labor rates, $10,300 quotes for units replaceable for $2,500, and $13,000 slab leak repairs that neighbors had done for under $3,000. Professionalism is mixed: individual technicians are frequently described as courteous, punctual, and knowledgeable, but the company-level behavior — including failure to show up, refusing to honor guarantees, scare tactics, upselling, and poor follow-up — drags the score down sharply. Project completion is undermined by multiple reports of failed repairs requiring return visits, work left incomplete (sheetrock, tile not replaced), a valve installation that leaked natural gas twice in 30 days, and a case where $31,000 in damage was caused and no compensation offered. Technical experience is acknowledged positively in some reviews but is contradicted by misdiagnoses, incorrect parts installed, and a technician who could not identify a basic plumbing problem even after two visits. Read less