Apex

Apex Supply Richardson receives overwhelmingly positive feedback for staff helpfulness, product knowledge, and willingness to go above and beyond — with named associates like Spencer, Jeff, Erick, Derrick, Brenda, and Clayton frequently praised. However, several credible negative reviews expose meaningful failures: poor follow-through on orders (wrong parts ordered twice, no callbacks), unhelpfu... Read more

Apex Supply Richardson receives overwhelmingly positive feedback for staff helpfulness, product knowledge, and willingness to go above and beyond — with named associates like Spencer, Jeff, Erick, Derrick, Brenda, and Clayton frequently praised. However, several credible negative reviews expose meaningful failures: poor follow-through on orders (wrong parts ordered twice, no callbacks), unhelpful or dismissive staff on specific occasions, and a restrictive return policy with a 15–25% restocking fee. Pricing is a notable concern, with one reviewer paying $300 for a pipe available for $12 elsewhere, and another noting the cheapest rain head was $1,200 — though a few reviews mention reasonable or competitive prices. Project completion scores are dragged down by documented failures to resolve warranty issues, deliver complete orders, and follow up with customers. The experience dimension scores moderately well due to consistent praise for technical knowledge, but is tempered by instances where staff refused to engage with part lookups or gave poor product recommendations. Read less