Owen Plumbing & Drain

Owen Plumbing receives genuinely strong praise from many customers for professionalism, friendliness, and responsiveness — with multiple reviewers specifically naming technicians like Justin, Josh, David, Zach, Chad, Anson, and Payton as skilled and courteous. However, a meaningful cluster of negative reviews drags all dimensions down significantly: recurring complaints about poor customer servi... Read more

Owen Plumbing receives genuinely strong praise from many customers for professionalism, friendliness, and responsiveness — with multiple reviewers specifically naming technicians like Justin, Josh, David, Zach, Chad, Anson, and Payton as skilled and courteous. However, a meaningful cluster of negative reviews drags all dimensions down significantly: recurring complaints about poor customer service from office staff (particularly Peggy and Crystal), billing disputes involving overcharging, and at least two separate reviewers reporting that a repair failed within 4 months with no warranty honored. Project completion is the most damaged dimension, with documented cases of abandoned estimates, incomplete unclogging work, a flooded home left unresolved, and a 30-day job for a single leaking faucet. Pricing concerns are mixed — several reviewers call costs reasonable, but at least two cite unexpected charges or billing discrepancies. The overall picture is a company with capable field technicians but inconsistent office management and quality control failures that meaningfully undermine trust. Read less