Mathews CCAC

This contractor receives a below-average WW Score of 52.3, driven primarily by severe pricing concerns and significant project completion failures. While individual technicians often demonstrate professionalism and courtesy (13 mentions averaging 68/100), the company systematically overcharges customers—quoting double or triple market rates, charging $280 for $15 parts, and adding unexpected fee... Read more

This contractor receives a below-average WW Score of 52.3, driven primarily by severe pricing concerns and significant project completion failures. While individual technicians often demonstrate professionalism and courtesy (13 mentions averaging 68/100), the company systematically overcharges customers—quoting double or triple market rates, charging $280 for $15 parts, and adding unexpected fees. Project completion is critically weak (48/100 across 14 mentions), with recurring patterns of multiple service calls to fix the same issue, abandoned work, missed appointments, and failure to resolve problems. Experience shows mixed results (62/100), with some customers praising workmanship but many reporting faulty installations requiring repeated callbacks. The company's business model appears to prioritize upselling expensive replacements over honest diagnostics and fair repair pricing. Read less