R.E.I. Plumbing

REI Plumbing receives genuinely strong marks for responsiveness and punctuality, with multiple reviewers praising Roland's speed of arrival and professional demeanor — particularly in emergency situations. However, these positives are significantly offset by a serious and recurring pattern of pricing complaints, including allegations of price gouging, hidden charges, billing above quoted amounts... Read more

REI Plumbing receives genuinely strong marks for responsiveness and punctuality, with multiple reviewers praising Roland's speed of arrival and professional demeanor — particularly in emergency situations. However, these positives are significantly offset by a serious and recurring pattern of pricing complaints, including allegations of price gouging, hidden charges, billing above quoted amounts, and charging thousands of dollars for short jobs. Project completion is mixed: several jobs were finished quickly and correctly, but at least three reviews describe poor workmanship, unnecessary damage caused during diagnosis, and subpar installations that required callbacks or left the customer worse off. Experience scores are dragged down by explicit accounts of incorrect diagnoses, structurally questionable pipe work, and a customer being told to 'just don't step on it' regarding an exposed PVC line — suggesting inconsistent technical quality beneath the surface-level confidence. Read less