New Tex Plumbing

Professionalism is the most heavily mentioned dimension and paints a deeply negative picture: multiple reviews describe no-shows without notice, rude office staff who talk over customers or place them on hold without warning, technicians arriving hours late with no communication, and even aggressive behavior toward a neighbor. Project completion is similarly troubled, with repeated accounts of can... Read more

Professionalism is the most heavily mentioned dimension and paints a deeply negative picture: multiple reviews describe no-shows without notice, rude office staff who talk over customers or place them on hold without warning, technicians arriving hours late with no communication, and even aggressive behavior toward a neighbor. Project completion is similarly troubled, with repeated accounts of canceled appointments, unfinished or incorrectly completed work, failure to follow up, and jobs that required outside plumbers to correct New Tex errors. Experience scores modestly above the floor because a handful of reviews do praise specific technicians (Frank, Sean, Joe Burns, Mike Crowell) for skill and quality work, but these positives are outweighed by documented technical failures including misdiagnosed Rinnai systems and improperly sequenced plumbing installations. Pricing receives a moderate score because one reviewer praised competitive pricing versus a competitor, while another described a bait-and-switch from a $75 service call to a $375 demand on arrival, producing a mixed but net-negative signal. Overall, the weight of substantive reviews reflects a company with serious and consistent service delivery problems. Read less