Mr. Rooter Plumbing of Montgomery County

Mr. Rooter receives strong marks for professionalism and experience from a large volume of reviewers, with many technicians — particularly Christian Garcia, Richard Cruz, Armando Gonzalez, and Buddy Collins — repeatedly praised for punctuality, courtesy, clear communication, and technical competence. However, pricing is a serious and recurring concern across multiple independent reviews spanni... Read more

Mr. Rooter receives strong marks for professionalism and experience from a large volume of reviewers, with many technicians — particularly Christian Garcia, Richard Cruz, Armando Gonzalez, and Buddy Collins — repeatedly praised for punctuality, courtesy, clear communication, and technical competence. However, pricing is a serious and recurring concern across multiple independent reviews spanning many years, with customers describing charges as excessive, non-transparent, and in some cases alleging bait-and-switch tactics or outright price gouging. Project completion is mixed: the majority of jobs appear to be finished satisfactorily, but there are credible accounts of abandoned or improperly completed work, a no-show incident, and at least one case where a previous crew's incorrect installation caused a return visit. The pricing dimension is the single largest drag on the overall WW Score, with numerous detailed, specific complaints that are difficult to dismiss. Read less