Clayton Lee Plumbing

Clayton Lee Plumbing demonstrates solid technical competence and workmanship (78/100), with many customers praising quality repairs and problem-solving ability. Professionalism is moderate (71/100), with strong punctuality and communication in many cases, but significant concerns about driver behavior and responsiveness to callbacks. Project completion is concerning (68/100) due to multiple docume... Read more

Clayton Lee Plumbing demonstrates solid technical competence and workmanship (78/100), with many customers praising quality repairs and problem-solving ability. Professionalism is moderate (71/100), with strong punctuality and communication in many cases, but significant concerns about driver behavior and responsiveness to callbacks. Project completion is concerning (68/100) due to multiple documented instances of no-shows, missed appointments, and failure to honor warranty callbacks. Pricing is the weakest dimension (52/100), with persistent complaints about hidden charges, inflated parts markups (9500% markup documented), travel time billing, and lack of transparent quoting. The company shows a stark divide between field technician quality and management/business practices. Read less