Bradbury Thornton Plumbing

Bradbury Thornton Plumbing presents a deeply split picture: field technicians are consistently praised for professionalism, courtesy, speed, and technical competence, while the company's pricing structure and office practices draw sharp, repeated criticism. Pricing is the single most damaging dimension, with multiple reviewers citing a $49 diagnostic fee, high labor charges, and a water heater quo... Read more

Bradbury Thornton Plumbing presents a deeply split picture: field technicians are consistently praised for professionalism, courtesy, speed, and technical competence, while the company's pricing structure and office practices draw sharp, repeated criticism. Pricing is the single most damaging dimension, with multiple reviewers citing a $49 diagnostic fee, high labor charges, and a water heater quote described as three times the market rate. The merger with Bradbury appears to be a turning point noted by a long-term customer, who describes a decline in service culture and the introduction of a paid membership club that creates a two-tier customer experience. Project completion scores moderately well because jobs that were started appear to have been finished, but the overall trust in the company is undermined by the perception that the office prioritizes revenue over customer relationships. Read less