Garrett Mechanical

Garrett Mechanical shows a deeply polarized performance profile. Positive reviews (4 of 9) consistently praise technicians like Ben, Tommy, and James for technical skill, responsiveness in emergencies, and fair pricing on specific jobs. However, negative reviews (5 of 9) reveal systemic issues: inflated quotes 40-50% above market rate, misdiagnosis of plumbing problems leading to unnecessary expen... Read more

Garrett Mechanical shows a deeply polarized performance profile. Positive reviews (4 of 9) consistently praise technicians like Ben, Tommy, and James for technical skill, responsiveness in emergencies, and fair pricing on specific jobs. However, negative reviews (5 of 9) reveal systemic issues: inflated quotes 40-50% above market rate, misdiagnosis of plumbing problems leading to unnecessary expensive work, poor follow-through on promised callbacks and refunds, and unprofessional communication (late-night texts, unresponsive to complaints). The company's professionalism and pricing scores are significantly dragged down by documented instances of poor communication, broken promises, and apparent overcharging. Project completion suffers from incomplete repairs requiring callbacks and unresolved customer complaints. Read less