Cascade Plumbing

Cascade Plumbing earns strong marks across all four dimensions based on a solid volume of reviews, with responsiveness and same-day service being the most consistently praised attributes. Professionalism scores well overall but is meaningfully dragged down by three notable negative reviews: one describing a rude customer service representative who refused to help and never called back, one describ... Read more

Cascade Plumbing earns strong marks across all four dimensions based on a solid volume of reviews, with responsiveness and same-day service being the most consistently praised attributes. Professionalism scores well overall but is meaningfully dragged down by three notable negative reviews: one describing a rude customer service representative who refused to help and never called back, one describing a plumber who appeared confused on the job and then failed to follow up as promised, and one where a tech charged a diagnostic fee and recommended unnecessary invasive work without adequately investigating the problem. Pricing is generally viewed as fair or below-market, though one reviewer flagged a billing practice of charging for invoice-writing time in the vehicle, and the $135 diagnostic-only charge with no resolution drew criticism. Project completion is solid — most jobs were finished same-day or next-day — but the abandoned water heater install and the three-day water outage incident prevent a higher score. Experience is generally positive, with multiple reviewers noting competence, honesty, and quality workmanship, but the confused plumber incident and the misdiagnosed leak introduce enough doubt to keep the score conservative. Read less