Plumb Papi

Rick (Plumb Papi) has a deeply split review profile: earlier reviews from 2020 paint a picture of a responsive, knowledgeable, and fairly priced plumber who communicated well and completed jobs efficiently. However, the three most recent reviews (2022) are severe and consistent in describing abandoned work, refusal to return after payment, installation of wrong parts, and highly unprofessional beh... Read more

Rick (Plumb Papi) has a deeply split review profile: earlier reviews from 2020 paint a picture of a responsive, knowledgeable, and fairly priced plumber who communicated well and completed jobs efficiently. However, the three most recent reviews (2022) are severe and consistent in describing abandoned work, refusal to return after payment, installation of wrong parts, and highly unprofessional behavior including yelling at employees with profanity in front of clients. The project completion dimension is heavily penalized because multiple reviewers explicitly describe paid work that was never finished or followed through on. Professionalism scores are similarly dragged down by the 2022 reviews, which describe behavior that directly contradicts the positive earlier accounts. The recency of the negative reviews is a significant concern and weighs heavily on the final score. Read less