Mr. Rooter Plumbing of Austin

Mr. Rooter Austin demonstrates strong professionalism and technical competence across a large volume of reviews, with numerous customers praising named technicians like Steven, Nick, Alex, Zach, Dan, Celso, Rocky, and others for being courteous, knowledgeable, and thorough. Project completion scores well overall, with many jobs finished same-day or next-day and follow-through honored, though there... Read more

Mr. Rooter Austin demonstrates strong professionalism and technical competence across a large volume of reviews, with numerous customers praising named technicians like Steven, Nick, Alex, Zach, Dan, Celso, Rocky, and others for being courteous, knowledgeable, and thorough. Project completion scores well overall, with many jobs finished same-day or next-day and follow-through honored, though there are isolated but credible complaints about a no-show, a misdiagnosis, and one instance of faulty installation causing additional damage. The pricing dimension is the most significant drag on the overall score: a meaningful cluster of negative reviews — spanning multiple years — cite inflated estimates, lack of pricing transparency, dispatch fees charged for estimates, and charges perceived as far exceeding market rates, with at least two reviewers noting competitor quotes at one-third the price. Experience scores positively on balance, with several reviewers — including one self-identified home builder — explicitly praising workmanship quality, though one technician was noted to have called tech support mid-job and another broke a part during installation. Read less