Minyard Sons Service

Minyard Sons presents a deeply mixed performance record across a large review set spanning roughly 2006 to 2025. Professionalism scores are dragged down significantly by a recurring and well-documented pattern of no-shows, missed appointment windows without proactive communication, and in several cases rude or dismissive technician behavior — most notably the detailed 2024 water heater leak inci... Read more

Minyard Sons presents a deeply mixed performance record across a large review set spanning roughly 2006 to 2025. Professionalism scores are dragged down significantly by a recurring and well-documented pattern of no-shows, missed appointment windows without proactive communication, and in several cases rude or dismissive technician behavior — most notably the detailed 2024 water heater leak incident where a tech was aloof, dismissive, and refused to investigate a legitimate complaint. On the positive side, numerous individual technicians (Juan, Dan, Marcus, Frank, Joe, Tim, Jesse, Ron, and others) received strong praise for friendliness, punctuality, and genuine care. Pricing is moderately favorable — several reviewers explicitly noted reasonable or below-market rates, though one review flagged a near-$600 charge for a 30-minute fixture install and another warned about charges differing from quotes. Project completion is the weakest dimension: multiple reviews describe abandoned jobs, failure to return, unresolved problems, and at least two cases where customers had to hire a different company to finish work Minyard left incomplete or botched. Experience scores are moderate — skilled technicians are praised in many reviews, but there are credible accounts of misdiagnosis, scotch-tape fixes, and failure to identify obvious problems without customer guidance. Read less