Benjamin Franklin Plumbing of North Austin

Benjamin Franklin Plumbing receives broadly positive marks for professionalism and responsiveness — many reviewers across multiple years praise punctuality, friendly technicians, same-day service, and courteous communication. However, the company is severely and consistently penalized on pricing, which is the single most-mentioned negative theme across the entire review set spanning over a decad... Read more

Benjamin Franklin Plumbing receives broadly positive marks for professionalism and responsiveness — many reviewers across multiple years praise punctuality, friendly technicians, same-day service, and courteous communication. However, the company is severely and consistently penalized on pricing, which is the single most-mentioned negative theme across the entire review set spanning over a decade: dozens of reviewers describe charges as 'outrageous,' 'abusive,' 'double' competitor rates, and predatory toward elderly or vulnerable customers, driving the pricing score to a critically low 22. Project completion is generally solid — most jobs are reported as finished — but several notable exceptions exist including an unfinished pressure valve job with ongoing pipe noise, a failed toilet unblock where full payment was still demanded, and a multi-day sewer line debacle with shoddy repeated repairs. Technical experience and workmanship are generally rated positively by satisfied customers, though a handful of reviews describe poor-quality work requiring multiple return visits. The overall WW Score of 58.7 reflects a company with capable, personable technicians undermined by a deeply problematic and widely criticized pricing model. Read less