Plumb Hero

Professionalism is the most-mentioned dimension across all five reviews, with three older positive reviews praising punctuality, communication, uniform appearance, and upfront pricing, but the most recent review (December 2023) describes a contractor who was dismissive, defensive, and refused to return to address legitimate client concerns — a serious professionalism failure. Project completion ... Read more

Professionalism is the most-mentioned dimension across all five reviews, with three older positive reviews praising punctuality, communication, uniform appearance, and upfront pricing, but the most recent review (December 2023) describes a contractor who was dismissive, defensive, and refused to return to address legitimate client concerns — a serious professionalism failure. Project completion is similarly mixed: positive reviews describe completed work with warranties, but the 1-star review explicitly describes abandoned or unresolved work and a refusal to honor follow-through, which significantly drags this dimension down. Experience scores moderately well based on the detailed 2019 review describing Dusty's Master Plumber credentials and successful diagnosis of a complex crossover problem, though this is offset by the 2023 review citing a lack of knowledge. Pricing feedback is limited to older reviews and is generally positive, but cannot be weighted heavily given the small sample and age of the data. Read less