Kelley Service Company

Kelley Services receives a critically low WW Score of 32.1, driven primarily by severe professionalism and pricing concerns documented across multiple reviews. Three of four reviews explicitly allege overcharging, with customers reporting materials marked up 200-400% above retail cost and aggressive collection tactics including threats to remove equipment. Professionalism is severely compromised b... Read more

Kelley Services receives a critically low WW Score of 32.1, driven primarily by severe professionalism and pricing concerns documented across multiple reviews. Three of four reviews explicitly allege overcharging, with customers reporting materials marked up 200-400% above retail cost and aggressive collection tactics including threats to remove equipment. Professionalism is severely compromised by reports of rudeness, unresponsiveness, and hanging up on customers. One positive review from 2021 praises quick response and technical competence, but this is heavily outweighed by three recent negative reviews (2020-2023) documenting billing disputes, property damage denial, and poor customer service. The single mention of strong experience cannot offset systemic failures in pricing transparency and professional conduct. Read less