Overview of Company Customer Sentiment Analysis in September
This contractor presents a deeply mixed and concerning picture. One reviewer from June 2024 praised Charlie Booker's full-house generator installation highly, noting he handled permits, electrical, and plumbing work himself with no subcontractors. However, two other reviewers — both from 2024 — report paying for multi-year service contracts and then being completely abandoned, with no response... Read more
This contractor presents a deeply mixed and concerning picture. One reviewer from June 2024 praised Charlie Booker's full-house generator installation highly, noting he handled permits, electrical, and plumbing work himself with no subcontractors. However, two other reviewers — both from 2024 — report paying for multi-year service contracts and then being completely abandoned, with no response to calls or emails and a disappearing office contact. The pattern of selling prepaid service contracts and then becoming unreachable is a serious red flag that heavily drags down professionalism, pricing, and project completion scores. The single positive experience prevents scores from bottoming out entirely, but the weight of evidence points to significant reliability and follow-through problems. Read less