billyGO Air Conditioning & Plumbing

BillyGo presents a deeply split picture across its review history. On professionalism, the majority of named technicians — Rhett, Keith, Jordan, Marco, Bryce, Carlos, Asbel, Troy, and others — are consistently praised for punctuality, courtesy, communication, and respectful demeanor, driving a solid but not exceptional professionalism score. However, multiple serious negative reviews describe ... Read more

BillyGo presents a deeply split picture across its review history. On professionalism, the majority of named technicians — Rhett, Keith, Jordan, Marco, Bryce, Carlos, Asbel, Troy, and others — are consistently praised for punctuality, courtesy, communication, and respectful demeanor, driving a solid but not exceptional professionalism score. However, multiple serious negative reviews describe unprofessional supervisor behavior, a technician making an off-the-books cash offer, a tech leaving equipment open and blowing air into an attic, and a supervisor laughing during a complaint call, which meaningfully drag the score down. Pricing is the most damaging dimension: a large volume of reviewers — including some who otherwise praised the work quality — explicitly describe quotes that were two to ten times higher than competitors, hidden or changed fees, and a pattern of upselling unnecessary repairs, resulting in a low score of 38. Project completion is mixed: many jobs are described as completed efficiently and correctly, but several reviews document abandoned or incomplete work, failed callbacks, a 17-day job with only 6 days of actual work, and a warranty that went unhonored. Experience scores moderately well, as most technicians are described as knowledgeable and skilled, though multiple reviews allege misdiagnosis of leaks and fabricated repair needs, which tempers confidence in technical integrity. Read less