Benjamin Franklin Plumbing - Carrollton

Benjamin Franklin Plumbing receives overwhelmingly negative reviews across nearly all dimensions, with pricing being the single most damaging factor — the vast majority of reviewers describe quotes as grossly inflated, often two to four times higher than competitors, with multiple allegations of bait-and-switch tactics and hidden fees. Professionalism is deeply inconsistent: a handful of reviewe... Read more

Benjamin Franklin Plumbing receives overwhelmingly negative reviews across nearly all dimensions, with pricing being the single most damaging factor — the vast majority of reviewers describe quotes as grossly inflated, often two to four times higher than competitors, with multiple allegations of bait-and-switch tactics and hidden fees. Professionalism is deeply inconsistent: a handful of reviewers praise specific technicians by name for punctuality and courtesy, but far more report rude attitudes, no-shows, missed appointment windows, and unresponsive management. Project completion is similarly mixed — some jobs were finished satisfactorily, but multiple reviews describe recurring leaks after repairs, abandoned warranty obligations, and work that created new problems rather than solving existing ones. Experience scores are dragged down by documented cases of misdiagnosis, incorrect parts installation, and poor workmanship, though a small number of reviewers did praise individual technicians as knowledgeable and skilled. The few positive reviews are notably older (2010–2017) and outnumbered roughly 4-to-1 by negative reviews. Read less