Relentless Home Services

The overwhelming majority of reviews describe deeply negative experiences across every dimension scored. Professionalism is severely damaged by multiple accounts of rude, arrogant, and dismissive technicians, a no-show, arriving 1.5 hours early without notice, and a technician who was angry at the customer upon arrival. Project completion is the weakest area: technicians repeatedly left without fi... Read more

The overwhelming majority of reviews describe deeply negative experiences across every dimension scored. Professionalism is severely damaged by multiple accounts of rude, arrogant, and dismissive technicians, a no-show, arriving 1.5 hours early without notice, and a technician who was angry at the customer upon arrival. Project completion is the weakest area: technicians repeatedly left without fixing problems, abandoned jobs mid-service, left hot water turned off, broke a toilet and refused to repair it, and in multiple cases customers fixed the issues themselves after the plumber left. Experience scores are critically low due to documented instances of incorrect diagnoses, a misidentified vent cap leading to a wrongly denied warranty claim, a technician incorrectly declaring wiring faulty when the manufacturer's manual proved otherwise, and an unlicensed plumber causing flooding and wall damage. Pricing concerns include charges for parts covered under warranty, a $675 upcharge after the company broke a toilet, and a $1,100+ estimate when the warranty company was already covering the unit. The handful of positive reviews (3 out of 14) are brief, lack specific detail, and are significantly outweighed by the volume and specificity of negative accounts. Read less