Charlie’s Plumbing Services

Charlie's Plumbing (now merged with Max Air and Plumbing) shows a deeply divided performance profile. While older reviews (2015-2018) praise Josh and the company's technical competence and fairness, recent reviews (2022-2023) reveal a dramatic decline in professionalism and pricing practices. The company exhibits aggressive sales tactics, undisclosed fees, deceptive installer behavior, and pricing... Read more

Charlie's Plumbing (now merged with Max Air and Plumbing) shows a deeply divided performance profile. While older reviews (2015-2018) praise Josh and the company's technical competence and fairness, recent reviews (2022-2023) reveal a dramatic decline in professionalism and pricing practices. The company exhibits aggressive sales tactics, undisclosed fees, deceptive installer behavior, and pricing that appears exploitative (e.g., $400/hour effective labor rates, $400 for a simple handle replacement). Professionalism scores are dragged down by rudeness, high-pressure sales, and dishonesty. Pricing is consistently criticized as unfair and non-transparent. Project completion and experience remain moderately strong based on technical execution, but customer trust has been severely eroded by recent conduct. Read less