Overview of Company Customer Sentiment Analysis in May
Both reviews are strongly negative and paint a consistent picture of serious failures across all dimensions. Professionalism was critically poor — one reviewer described a rude technician, an unlicensed helper, and complete inability to reach ownership, while the other described no-shows and denial of prior work. Project completion was severely deficient in both cases: one reviewer had a pipe br... Read more
Both reviews are strongly negative and paint a consistent picture of serious failures across all dimensions. Professionalism was critically poor — one reviewer described a rude technician, an unlicensed helper, and complete inability to reach ownership, while the other described no-shows and denial of prior work. Project completion was severely deficient in both cases: one reviewer had a pipe break after installation and feared calling back, while the other required legal threats before work was finally completed. On pricing, one reviewer was explicitly charged twice for work that was not successfully performed, indicating deceptive billing practices. Workmanship quality was also poor, evidenced by a potentially used water heater being delivered, unsafe handling of rat poison near pets, and a failed repair requiring multiple return visits. Read less