Overview of Company Customer Sentiment Analysis in May
Every single review is a 1-star rating describing serious, consistent failures across all four dimensions. Professionalism is severely undermined by repeated no-shows, broken promises, rummaging through a customer's belongings without permission, suspected impairment on the job, and hostile or evasive communication. Pricing is flagged across all reviews as cash-only with no receipts or invoices, u... Read more
Every single review is a 1-star rating describing serious, consistent failures across all four dimensions. Professionalism is severely undermined by repeated no-shows, broken promises, rummaging through a customer's belongings without permission, suspected impairment on the job, and hostile or evasive communication. Pricing is flagged across all reviews as cash-only with no receipts or invoices, upfront payment demands, and amounts that differed from original quotes — with multiple reviewers reporting money taken and never refunded. Project completion is catastrophically poor: in nearly every case the technician left mid-job, promised to return, and never did, leaving exposed wires, uninstalled vents, a hole in a ceiling, and non-functioning AC units. Experience is also deeply questionable, with one reviewer's subsequent electrician finding dangerous melted components, another reviewer noting the fix lasted only one hour, and a third stating the contractor made the original problem worse. Read less