Smith Plumbing

Smith Plumbing demonstrates strong overall performance across all four dimensions, with a WW Score of 82.1. Professionalism is a clear strength (87.5), with extensive evidence of punctuality, courteous behavior, and responsive communication across 68 reviews. Experience and technical skill are also well-documented (86.0 across 45 mentions), with customers consistently praising knowledgeable techni... Read more

Smith Plumbing demonstrates strong overall performance across all four dimensions, with a WW Score of 82.1. Professionalism is a clear strength (87.5), with extensive evidence of punctuality, courteous behavior, and responsive communication across 68 reviews. Experience and technical skill are also well-documented (86.0 across 45 mentions), with customers consistently praising knowledgeable technicians who solve problems efficiently. Pricing is competitive and fair (84.0 across 32 mentions), with multiple customers noting reasonable rates and transparent quotes compared to competitors. However, Project Completion shows the lowest score (78.5 across 52 mentions) due to a notable cluster of negative reviews describing incomplete work, callback issues, and quality problems that undermine otherwise strong performance. The company's family-owned reputation and consistent service quality are evident, but the completion dimension reveals reliability gaps that prevent a higher overall score. Read less