East Texas Plumbing

This contractor exhibits a deeply polarized performance profile. Recent reviews (2024-2025) are overwhelmingly positive (5-star), praising professionalism, punctuality, fair pricing, and quality work. However, historical reviews (2011-2020) reveal severe and consistent problems: rude and unprofessional technicians, incomplete work, poor follow-up, scheduling failures, and customer service breakdow... Read more

This contractor exhibits a deeply polarized performance profile. Recent reviews (2024-2025) are overwhelmingly positive (5-star), praising professionalism, punctuality, fair pricing, and quality work. However, historical reviews (2011-2020) reveal severe and consistent problems: rude and unprofessional technicians, incomplete work, poor follow-up, scheduling failures, and customer service breakdowns. The professionalism score of 38 reflects 42 mentions of rudeness, attitude problems, and communication failures that dominate older reviews. Project completion scores 48 due to 35 mentions of abandoned work, failed repairs, and lack of callbacks. Pricing scores 62 based on 8 mentions, with complaints about overcharging and hidden fees offset by some positive comments about fair pricing. The stark contrast between recent and historical data suggests either significant company restructuring or potential review manipulation. Read less