Crown Plumbing

Crown Plumbing earns strong marks for professionalism and technical experience, with hundreds of reviewers praising punctuality, courteous technicians, clear communication, and skilled problem-solving across a wide range of plumbing jobs. Project completion is generally solid, with most jobs finished as promised, though a meaningful minority of reviews describe no-shows, rescheduling failures, inc... Read more

Crown Plumbing earns strong marks for professionalism and technical experience, with hundreds of reviewers praising punctuality, courteous technicians, clear communication, and skilled problem-solving across a wide range of plumbing jobs. Project completion is generally solid, with most jobs finished as promised, though a meaningful minority of reviews describe no-shows, rescheduling failures, incomplete work, and jobs that required multiple return visits to resolve. The most significant drag on the overall score is pricing: a substantial and consistent pattern of complaints across many independent reviewers describes charges that are 2x to 4x competitor quotes, surprise fees added after arrival, and a $145 diagnostic fee that was not always disclosed upfront. While many satisfied customers acknowledge the premium pricing as acceptable given quality, the volume and specificity of pricing complaints is too large to discount and materially lowers the Price Friendly dimension. The WW Score of 74.2 reflects a company with genuine strengths in craft and customer interaction, offset by a persistent and well-documented pricing concern. Read less