APT Plumbing

Professionalism is the most-mentioned dimension and is severely damaged by multiple explicit accounts of the owner behaving rudely, aggressively, and abusively toward customers — both in person and over the phone. Two reviews describe road-rage-style incidents involving the company van, and one describes the owner using a slur when a customer called to complain, leaving almost no room for a posi... Read more

Professionalism is the most-mentioned dimension and is severely damaged by multiple explicit accounts of the owner behaving rudely, aggressively, and abusively toward customers — both in person and over the phone. Two reviews describe road-rage-style incidents involving the company van, and one describes the owner using a slur when a customer called to complain, leaving almost no room for a positive professionalism score. Pricing receives a single positive mention, where the owner warned a customer about a competitor's predatory pricing, suggesting some honesty around cost transparency, but this is based on only one review and carries very limited confidence. Project completion is touched on in only one review, which notes punctuality for a commercial client, but this is an older review from 2014 and cannot carry significant weight. No reviews explicitly address workmanship quality or technical skill, so the Experience dimension cannot be scored. Read less