Reliant Plumbing

Reliant Plumbing presents a deeply bifurcated review profile: a large volume of brief, enthusiastic 5-star reviews praising individual technicians by name (Roman, Mack, Dominic, Zach, Daniel, etc.) coexist with a substantial and detailed body of 1-star reviews alleging systematic price gouging, fraudulent diagnoses, abandoned work, billing errors, and failure to refund. Pricing is the most consist... Read more

Reliant Plumbing presents a deeply bifurcated review profile: a large volume of brief, enthusiastic 5-star reviews praising individual technicians by name (Roman, Mack, Dominic, Zach, Daniel, etc.) coexist with a substantial and detailed body of 1-star reviews alleging systematic price gouging, fraudulent diagnoses, abandoned work, billing errors, and failure to refund. Pricing is the most consistently and severely criticized dimension, with dozens of reviewers citing quotes 3x–10x above market rate, hidden membership fees, and refusal to provide itemized invoices. Project completion is significantly undermined by multiple accounts of work failing city inspection, jobs left unfinished, and promises of refunds or callbacks that were never honored. Professionalism scores are dragged down sharply by recurring reports of inaccessible management, hostile technicians, and deceptive sales practices, even though some individual technicians received genuine praise. Experience scores reflect a mixed picture where some technicians demonstrated clear skill while others made dangerous errors such as incorrect water heater installation causing carbon monoxide leaks and misdiagnoses costing customers thousands of dollars. Read less