Pure Plumbing Service

Pure Plumbing Service earns strong marks for professionalism, with dozens of reviewers explicitly praising punctuality, responsiveness, communication, and friendly demeanor across many years of reviews. Project completion scores well overall, with the majority of customers reporting jobs finished correctly and on time, though a small but notable cluster of negative reviews cite incomplete or defec... Read more

Pure Plumbing Service earns strong marks for professionalism, with dozens of reviewers explicitly praising punctuality, responsiveness, communication, and friendly demeanor across many years of reviews. Project completion scores well overall, with the majority of customers reporting jobs finished correctly and on time, though a small but notable cluster of negative reviews cite incomplete or defective work with no satisfactory resolution — most critically the repeated tub installation complaints and one no-callback complaint. Experience is rated highly by most customers, with Mark frequently described as knowledgeable, skilled at diagnosis, and technically capable across a wide range of plumbing tasks. Pricing is the weakest dimension: while many reviewers call costs fair or reasonable, a meaningful minority — across multiple years — explicitly describe the service as overpriced, cite unexpected charges, non-waived service fees, and in one case alleged gouging without a fix being completed. The WW Score reflects a genuinely capable and professional operation tempered by a consistent and recurring pricing concern and a small number of serious workmanship complaints. Read less