Mustang Plumbing

Mustang Plumbing presents a deeply polarized review profile spanning over a decade. A meaningful subset of positive reviews — particularly recent ones from 2024–2025 — praise specific technicians (Tim, Meshach, Preston, Kyle, Eric, Robert) for professionalism, technical skill, and thorough communication. However, these are substantially outweighed by a large volume of negative reviews citing... Read more

Mustang Plumbing presents a deeply polarized review profile spanning over a decade. A meaningful subset of positive reviews — particularly recent ones from 2024–2025 — praise specific technicians (Tim, Meshach, Preston, Kyle, Eric, Robert) for professionalism, technical skill, and thorough communication. However, these are substantially outweighed by a large volume of negative reviews citing repeated no-shows, rude office staff and managers, shoddy installation workmanship on new construction homes, warranty disputes, and aggressive or dishonest billing practices. Project completion is a critical weakness, with multiple reviewers describing abandoned work, return visits that made problems worse, and emergency calls going unanswered. Pricing complaints are severe and recurring, including allegations of price gouging during the 2021 Texas freeze, bait-and-switch estimates, and charges for work that was never completed. The experience dimension is mixed — individual technicians are sometimes praised, but systemic installation failures across multiple builders and homes drag the score down significantly. Read less