Mr. Tankless

Mr. Tankless earns strong marks for professionalism and pricing across a large volume of reviews, with dozens of customers praising Bob and his team for responsiveness, punctuality, courteous communication, and consistently competitive or lowest-in-market pricing. Technical experience is also broadly affirmed, with many reviewers noting superior diagnostic knowledge compared to larger competitors.... Read more

Mr. Tankless earns strong marks for professionalism and pricing across a large volume of reviews, with dozens of customers praising Bob and his team for responsiveness, punctuality, courteous communication, and consistently competitive or lowest-in-market pricing. Technical experience is also broadly affirmed, with many reviewers noting superior diagnostic knowledge compared to larger competitors. However, project completion is meaningfully dragged down by a recurring pattern across multiple negative reviews spanning 2010 through 2024: permit failures, incomplete inspections, post-installation follow-through issues, and at least two instances where customers allege the job was left unfinished or improperly resolved. These are not isolated incidents — the permit/inspection failure pattern appears in at least 4 separate reviews across different years, and the 2024 negative review raises serious concerns about long-term service support and communication breakdown after installation. The WW Score of 78.4 reflects a contractor with genuine strengths in initial service delivery but a documented and recurring weakness in post-installation accountability and permit compliance. Read less