Capital City Plumbing and Drain

Capital City Plumbing and Drain earns strong marks across all four dimensions, driven by an overwhelming volume of reviews praising punctuality, responsiveness, and courteous technicians. Professionalism is the standout dimension, with dozens of reviewers specifically calling out named technicians (Mike, Hunter, Nathan, Jason, Kyle, Jake) as polite, on-time, and communicative. Pricing scores well ... Read more

Capital City Plumbing and Drain earns strong marks across all four dimensions, driven by an overwhelming volume of reviews praising punctuality, responsiveness, and courteous technicians. Professionalism is the standout dimension, with dozens of reviewers specifically calling out named technicians (Mike, Hunter, Nathan, Jason, Kyle, Jake) as polite, on-time, and communicative. Pricing scores well overall — many reviewers explicitly praised competitive and transparent quotes — but is tempered by two notable negative reviews citing charges of $500/hour equivalent and a near-$1,400 estimate for a simple job, as well as one reviewer noting prices have worsened over three years. Project completion is solid but not perfect: a gas leak callback that went unresolved for 16+ hours, a miscommunication about caulking scope, a missed appointment without notification, and a case where a secondary leak was not caught on the first visit all pull the score below elite territory. Experience scores well, with multiple reviewers praising diagnostic skill, problem-solving on complex jobs (slab leaks, pipe reroutes, tankless heater installs), and honest assessments that saved customers money. Read less