Austin’s Best Plumbing

Austin's Best Plumbing has an exceptionally strong and consistent track record across all four scored dimensions, built on a very large volume of reviews spanning nearly two decades. Professionalism is the standout dimension, with dozens of reviewers explicitly praising punctuality, communication, responsiveness, and courteous attitude — Rick and his team are repeatedly described as calling ahea... Read more

Austin's Best Plumbing has an exceptionally strong and consistent track record across all four scored dimensions, built on a very large volume of reviews spanning nearly two decades. Professionalism is the standout dimension, with dozens of reviewers explicitly praising punctuality, communication, responsiveness, and courteous attitude — Rick and his team are repeatedly described as calling ahead, arriving on time, and being pleasant to work with. Pricing is rated highly, with many reviewers noting reasonable, fair, and transparent costs, and several specifically contrasting ABP's rates favorably against competitors; one reviewer noted a price three times lower than a competing quote. Project completion scores slightly lower due to one substantive negative review (3-star, 2022) describing a botched hot water heater installation, repeated visits to correct errors, an unfulfilled partial refund promise, and a nearly year-long inspection delay — though that reviewer later partially updated their account to attribute some blame to a state licensing board delay. Experience is strongly supported by explicit mentions of technical skill, problem-solving ability, and deep knowledge across a wide range of plumbing tasks, with multiple reviewers noting Rick's willingness to repair rather than replace unnecessarily. Read less