Austex Sprinklers

Austex Sprinklers earns strong marks across all four dimensions, driven by a large and predominantly positive review base spanning several years. Professionalism is consistently praised — technicians like Anthony, Ryan, Josh, Chris, and Tony are repeatedly described as courteous, on-time, and communicative — but is tempered by a handful of notable failures including a technician who arrived 90... Read more

Austex Sprinklers earns strong marks across all four dimensions, driven by a large and predominantly positive review base spanning several years. Professionalism is consistently praised — technicians like Anthony, Ryan, Josh, Chris, and Tony are repeatedly described as courteous, on-time, and communicative — but is tempered by a handful of notable failures including a technician who arrived 90 minutes late without notice, a first-visit tech who lacked parts and professionalism, and a worker dispatched who could not perform the booked job. Pricing is generally viewed favorably, with multiple reviewers citing rates below competitor quotes and one reviewer explicitly noting the price came in under estimate; one reviewer did flag that pricing 'hurts,' and a negative review cited being charged $150 for a job the tech refused to perform. Project completion is the most nuanced dimension: the majority of reviews confirm jobs were finished thoroughly and often exceeded scope, but several credible negative reviews describe incomplete work, unresolved leaks, a job abandoned mid-scope due to undisclosed limitations, and at least one instance of poor follow-through after a service visit. Experience scores well overall, with technicians frequently praised for diagnosing complex issues, going beyond the original scope, and demonstrating technical depth — though a few reviews reference undertrained estimators and a tech who lacked necessary equipment. Read less