Crawford Service

Crawford Services earns strong marks for professionalism in day-to-day technician interactions — punctuality, communication, advance call-ahead notifications, and courteous demeanor are praised consistently across dozens of reviews spanning multiple years. However, pricing is a notable weak point: multiple reviewers explicitly called out feeling ripped off, cited high costs for plumbing work, no... Read more

Crawford Services earns strong marks for professionalism in day-to-day technician interactions — punctuality, communication, advance call-ahead notifications, and courteous demeanor are praised consistently across dozens of reviews spanning multiple years. However, pricing is a notable weak point: multiple reviewers explicitly called out feeling ripped off, cited high costs for plumbing work, noted a lack of itemized quotes, and flagged the 'Cool Club' maintenance program as misleading, dragging the pricing score down significantly. Project completion is mixed — many routine HVAC maintenance visits are completed without issue, but there are serious complaints about abandoned or misdiagnosed plumbing work, a no-show emergency call, warranty follow-through failures, and at least one case where a technician caused property damage and left without addressing it. Experience scores moderately well for HVAC technicians who are frequently described as knowledgeable and thorough, but is undermined by multiple plumbing-related misdiagnoses and at least one installation that required immediate correction. Read less