Arlington Plumbing Surgeon

Willie Sides demonstrates genuine technical skill and has a loyal base of repeat customers who praise his experience, problem-solving ability, and fair pricing — several reviewers note he saved them significant money compared to competitors. However, professionalism is the most heavily mentioned dimension and it is deeply split: while many customers describe him as responsive, courteous, and tho... Read more

Willie Sides demonstrates genuine technical skill and has a loyal base of repeat customers who praise his experience, problem-solving ability, and fair pricing — several reviewers note he saved them significant money compared to competitors. However, professionalism is the most heavily mentioned dimension and it is deeply split: while many customers describe him as responsive, courteous, and thorough, a recurring and consistent pattern of rudeness complaints — particularly around phone interactions, estimates, and post-job disputes — significantly drags the professionalism score down. At least 6 separate reviewers explicitly describe rude or dismissive behavior, including hanging up on customers, and these span from 2015 through 2024, indicating this is not an isolated incident. Project completion is generally strong but is undermined by at least two credible complaints about incomplete or incorrect work and refusal to stand behind it. The WW Score of 68.4 reflects a contractor with real capability but a meaningful and documented customer service problem that cannot be ignored. Read less