Overview of Company Customer Sentiment Analysis in May
This single review paints an extremely negative picture across the dimensions it touches. Professionalism scored near zero due to explicit accounts of the owner yelling at the customer, making threatening statements about calling the police, and the on-site supervisor refusing to provide a cost breakdown — all representing severe failures in communication, attitude, and customer handling. Pricin... Read more
This single review paints an extremely negative picture across the dimensions it touches. Professionalism scored near zero due to explicit accounts of the owner yelling at the customer, making threatening statements about calling the police, and the on-site supervisor refusing to provide a cost breakdown — all representing severe failures in communication, attitude, and customer handling. Pricing scored near zero as well, with the reviewer providing direct comparative evidence that the quoted price of $575 was more than double a competitor's quote of $250 for the identical job, alongside undisclosed card surcharge fees of 4.5% and an $80 visit fee the customer claims was not clearly communicated upfront. Project completion and experience cannot be scored as the work was never performed. Because only one review exists, the WW Score cannot be reliably calculated. Read less