Pratt Plumbing

Pratt Plumbing earns strong marks across all four dimensions based on a large and mostly positive review base, with the majority of recent reviews praising technicians — especially German and Mark — for friendliness, communication, punctuality, and solid workmanship. However, several substantive negative reviews meaningfully drag down every dimension: one detailed 1-star review describes a fai... Read more

Pratt Plumbing earns strong marks across all four dimensions based on a large and mostly positive review base, with the majority of recent reviews praising technicians — especially German and Mark — for friendliness, communication, punctuality, and solid workmanship. However, several substantive negative reviews meaningfully drag down every dimension: one detailed 1-star review describes a failed job, confusing and inconsistent pricing quotes, poor follow-through, and unreturned calls; another describes flooded rooms, incomplete work, and rude staff; and a third alleges significant overcharging, an uncharged gas leak left unresolved, and a $1,600 unauthorized bank draft. Pricing confidence is tempered by these serious complaints about hidden charges, inconsistent quoting, and a high diagnostic fee, even though many customers praised value. Project completion scores are reduced because multiple reviews explicitly describe jobs left unfinished or requiring a second company to correct Pratt's work. The overall WW Score of 78.4 reflects a company that performs well in the majority of cases but has a documented pattern of serious failures that prospective customers should weigh carefully. Read less