Acton Mechanical

The review set is small (4 reviews) and deeply divided, making any score inherently uncertain. Professionalism received both strong praise — polite technicians, proactive communication from the receptionist in one case — and serious criticism, including a receptionist described as condescending and dishonest, and an owner who dismissed a customer entirely. Pricing drew an explicit complaint ab... Read more

The review set is small (4 reviews) and deeply divided, making any score inherently uncertain. Professionalism received both strong praise — polite technicians, proactive communication from the receptionist in one case — and serious criticism, including a receptionist described as condescending and dishonest, and an owner who dismissed a customer entirely. Pricing drew an explicit complaint about a 400% parts markup on a simple repair, which is the only pricing data available and is strongly negative. Project completion is mixed: one reviewer praised above-and-beyond follow-through on a complex multi-system job, while another was left with a bathtub in worse condition than before the visit, and a third was nearly forced to take an extra day off due to a scheduling failure. Experience scores modestly given one successful complex repair and one failed simple repair. Read less