Overview of Company Customer Sentiment Analysis in May
Flournoy Plumbing receives a below-average WW Score of 42.3, driven primarily by severe deficiencies in professionalism and pricing. Six reviews explicitly document unprofessional behavior including failure to follow up on commitments, rudeness, cursing at customers, and poor communication. Five reviews highlight aggressive pricing practices, with customers reporting inflated labor costs, unexpect... Read more
Flournoy Plumbing receives a below-average WW Score of 42.3, driven primarily by severe deficiencies in professionalism and pricing. Six reviews explicitly document unprofessional behavior including failure to follow up on commitments, rudeness, cursing at customers, and poor communication. Five reviews highlight aggressive pricing practices, with customers reporting inflated labor costs, unexpected price increases, and charges that far exceed market rates. Project completion is inconsistent—while some jobs were finished, multiple reviews document incomplete work, callbacks required, and poor follow-through. Experience shows mixed results: one review praises technical competence, but several others document inadequate problem-solving, missing parts, and work that failed within months. The company's track record suggests unreliability across multiple dimensions. Read less