Mr. Rooter Plumbing of Abilene

Mr. Rooter of Abilene presents a deeply polarized review profile: recent reviews from 2024–2025 are overwhelmingly positive, praising friendly, professional technicians who complete jobs efficiently, while a substantial body of older reviews (2018–2022) documents serious failures including no-shows, abandoned work, fraudulent billing, rude staff, and incompetent diagnoses. Pricing is the weake... Read more

Mr. Rooter of Abilene presents a deeply polarized review profile: recent reviews from 2024–2025 are overwhelmingly positive, praising friendly, professional technicians who complete jobs efficiently, while a substantial body of older reviews (2018–2022) documents serious failures including no-shows, abandoned work, fraudulent billing, rude staff, and incompetent diagnoses. Pricing is the weakest dimension, with numerous credible and detailed accounts of inflated out-of-pocket charges, warranty padding, and quotes far exceeding competitors. Project completion is also significantly dragged down by multiple reviews describing jobs left unfinished, repeat visits that failed to resolve issues, and outright refusal to complete covered warranty work. The professionalism score reflects a split between genuinely courteous field technicians praised in recent reviews and a pattern of rude office staff, dispatcher failures, and unprofessional owner conduct documented across multiple independent reviews. Experience scores moderately, as some technicians are clearly skilled, but others are described as incompetent or unwilling to properly diagnose problems. Read less