Black Plumbing Heating and Air

Black Plumbing receives strong praise for individual technicians — names like Doug, Tim, Riley, Camin, Adriel, and Will appear repeatedly with genuine, specific compliments about friendliness, punctuality, and technical skill, which supports moderate-to-good professionalism and experience scores. However, pricing is the most consistently criticized dimension across the review history, with multi... Read more

Black Plumbing receives strong praise for individual technicians — names like Doug, Tim, Riley, Camin, Adriel, and Will appear repeatedly with genuine, specific compliments about friendliness, punctuality, and technical skill, which supports moderate-to-good professionalism and experience scores. However, pricing is the most consistently criticized dimension across the review history, with multiple customers explicitly alleging overbilling, unexplained material markups, charging for hours not worked, and lack of transparent estimates — this drives the pricing score down significantly to 42. Project completion is mixed: many jobs are described as fully resolved, but a meaningful number of reviews describe incomplete work, recurring issues after service, and at least one case where a sewer line was installed sloping uphill requiring a callback. The overall WW Score of 62.1 reflects a company with capable field technicians but systemic concerns around billing transparency and quality control that have persisted across multiple years of reviews. Read less