Roto-Rooter Plumbers

Roto-Rooter Redding shows a deeply split profile: many customers praise individual technicians (David, Chris, Gerrhett, Austin, Jeremiah) for being knowledgeable, fast, and professional, while a significant minority report serious professionalism failures — including rude phone staff, a technician who appeared impaired, and the owner allegedly cursing out a customer. Pricing is a recurring conce... Read more

Roto-Rooter Redding shows a deeply split profile: many customers praise individual technicians (David, Chris, Gerrhett, Austin, Jeremiah) for being knowledgeable, fast, and professional, while a significant minority report serious professionalism failures — including rude phone staff, a technician who appeared impaired, and the owner allegedly cursing out a customer. Pricing is a recurring concern, with multiple reviewers citing unexplained charges, no upfront disclosure, used parts billed at full price, and rates described as far above competitors; a handful of reviews do praise fair or reasonable pricing, preventing a lower score. Project completion is mixed: most jobs appear to get done, but there are notable instances of delayed scheduling, missed appointment windows, incomplete work, and one job that took a week longer than promised. Technical skill and experience scores are the strongest dimension, with many reviewers noting quick diagnosis, effective problem-solving, and going beyond the immediate task — though one technician was accused of cutting corners and another of misdiagnosing a location. Read less