Roscoe Brown

Roscoe Brown earns strong marks for professionalism and experience, with dozens of reviewers praising individual technicians by name for being knowledgeable, courteous, thorough, and communicative. The experience dimension is similarly well-supported, with many reviews citing accurate diagnoses, skilled repairs, and helpful explanations. Pricing is a mixed picture: several reviewers praised fair o... Read more

Roscoe Brown earns strong marks for professionalism and experience, with dozens of reviewers praising individual technicians by name for being knowledgeable, courteous, thorough, and communicative. The experience dimension is similarly well-supported, with many reviews citing accurate diagnoses, skilled repairs, and helpful explanations. Pricing is a mixed picture: several reviewers praised fair or competitive pricing, but notable complaints exist about a $264 charge for 10 minutes of labor, an $825 insulation quote, and a $2,400 labor bill on a 2-year-old unit under parts warranty — pulling the pricing score down meaningfully. Project completion is the weakest dimension: while most jobs were completed, there are documented cases of a no-show appointment, a missed callback from management, repeated return visits (up to 10) to resolve a single thermostat issue, and slow response times of 3–4 days — these are significant reliability concerns that prevent a higher score. Read less