Roscoe Brown Heating, Cooling, and Plumbing

Roscoe Brown receives overwhelmingly positive feedback on professionalism and technical experience, with dozens of reviews praising named technicians for being knowledgeable, courteous, thorough, and communicative. Project completion scores well in the majority of cases, with many reviews noting same-day service, timely arrivals, and jobs completed in a single visit; however, a meaningful cluster ... Read more

Roscoe Brown receives overwhelmingly positive feedback on professionalism and technical experience, with dozens of reviews praising named technicians for being knowledgeable, courteous, thorough, and communicative. Project completion scores well in the majority of cases, with many reviews noting same-day service, timely arrivals, and jobs completed in a single visit; however, a meaningful cluster of negative reviews describes recurring failures on newly installed units, abandoned follow-through on repair tickets, and at least one instance of a botched installation that required multiple return visits without resolution. Pricing is the weakest dimension: while several reviewers praised fair or transparent pricing, multiple negative reviews explicitly called out unexplained charges, a $300 service call with no itemized bill, a $500 motor markup, and a sales rep who did not honor quoted pricing — pulling this score down considerably. The volume of positive reviews is high, but the negative reviews are specific, credible, and span multiple years, indicating these are not isolated incidents. Read less