Quality Plumbing Solutions

The review corpus is overwhelmingly negative, with roughly 26 of 35 reviews awarding 1 star and describing severe, repeated failures across all four dimensions. Professionalism is the most-cited dimension and is catastrophically poor: reviewers consistently describe no-shows, extreme lateness without notice, rude and dismissive staff, a verbally abusive owner (Brian), and technicians taking person... Read more

The review corpus is overwhelmingly negative, with roughly 26 of 35 reviews awarding 1 star and describing severe, repeated failures across all four dimensions. Professionalism is the most-cited dimension and is catastrophically poor: reviewers consistently describe no-shows, extreme lateness without notice, rude and dismissive staff, a verbally abusive owner (Brian), and technicians taking personal calls or using bathrooms without permission. Project completion is nearly as damning, with dozens of accounts of jobs abandoned mid-work, parts never ordered, six-attempt water heater replacements, work left incomplete ahead of a hurricane, and money charged for work never performed. Experience scores marginally higher only because a small cluster of positive reviews (primarily from 2017–2020) describe competent, efficient work — but these are vastly outnumbered by accounts of incompetent diagnosis, wrong tools, snakes left in drains, and problems recurring immediately after service. Pricing receives a moderate score because the handful of positive reviewers praised fair and transparent pricing, though negative reviewers allege charges for work not done, which partially offsets this. Read less