NEI Building Systems

NEI Building Systems has a mixed but telling track record across 10 reviews spanning 2014–2023. Professionalism scores are dragged down significantly by two detailed negative reviews describing the owner hanging up on a customer, ignoring follow-up calls and texts, and failing to show up without notice — serious conduct failures that offset the genuine praise found in other reviews. Project co... Read more

NEI Building Systems has a mixed but telling track record across 10 reviews spanning 2014–2023. Professionalism scores are dragged down significantly by two detailed negative reviews describing the owner hanging up on a customer, ignoring follow-up calls and texts, and failing to show up without notice — serious conduct failures that offset the genuine praise found in other reviews. Project completion is similarly split: several reviewers report successful, timely repairs, but at least two reviews describe abandoned follow-through after payment, including a furnace issue left unresolved and a no-show that cost a customer a full day and spoiled food. Pricing and experience receive moderately positive marks, with multiple reviewers calling the work knowledgeable, skilled, and fairly priced, though one reviewer paid $300 to a prior company for a failed repair before NEI succeeded. The most recent reviews (2023, 2021) include both a strong positive and a serious negative, suggesting inconsistency persists into recent years rather than being a resolved historical issue. Read less