Mr. Rooter Plumbing of Hendersonville

Professionalism is the most frequently mentioned dimension and shows a strong positive trend, with many reviewers praising politeness, communication, and timeliness — however, two notable negative reviews cite significant punctuality failures, a technician ignoring a customer's requests, and a receptionist hanging up on a complaint, which meaningfully drag the score down. Project completion is g... Read more

Professionalism is the most frequently mentioned dimension and shows a strong positive trend, with many reviewers praising politeness, communication, and timeliness — however, two notable negative reviews cite significant punctuality failures, a technician ignoring a customer's requests, and a receptionist hanging up on a complaint, which meaningfully drag the score down. Project completion is generally positive, with multiple reviews confirming jobs were finished thoroughly and in a timely manner, but one explicit review states the job was not completed and follow-through was poor, preventing a higher score. Experience scores well based on specific praise for technical knowledge, problem-solving, and quality workmanship across multiple technicians. Pricing is the weakest dimension: one review describes charges exceeding $500 for under 45 minutes of simple work and being quoted 2-3x higher than competitors, and another describes lack of transparency about what was included in the estimate, while only one review explicitly praises transparent pricing — resulting in a below-average score. Overall, the business performs well in most areas but has documented and credible failures in pricing transparency and occasional professionalism lapses. Read less