Morton Plumbing, Heating & Cooling

Morton Plumbing has a large and long-standing review base that reveals a genuinely split reputation. On the positive side, many customers praise the owner's personal involvement, the friendliness and punctuality of technicians, and the company's willingness to stand behind their work — including issuing refunds and returning for free callbacks. However, a persistent and credible pattern of negat... Read more

Morton Plumbing has a large and long-standing review base that reveals a genuinely split reputation. On the positive side, many customers praise the owner's personal involvement, the friendliness and punctuality of technicians, and the company's willingness to stand behind their work — including issuing refunds and returning for free callbacks. However, a persistent and credible pattern of negative reviews specifically targets pricing transparency and value: multiple independent reviewers across different years describe feeling overcharged for simple jobs, receiving no itemized invoices, and being quoted prices far above competitors. Project completion is generally strong but is meaningfully undermined by several documented no-shows, unreturned calls, and at least one case of unauthorized repairs followed by billing. Experience scores well overall, with many reviewers noting skilled diagnostics and quality workmanship, though HVAC work drew more criticism than plumbing. The pricing dimension is the single largest drag on the overall score, with enough independent corroboration across years to treat those complaints as credible rather than outliers. Read less